Frequently Asked Questions

When do orders get sent out?

Orders are sent out same day as received, or next working day, depending on last posting times.

How much does delivery cost?

For N Irish and foreign customers: Since Brexit, there may also be import and handling charges added locally to yourselves

United Kingdom Mainland and Northern Ireland

FREE!

United Kingdom Offshore Islands

Orders under £99 + VAT P&P £2.00 + VAT
Orders over this amount P&P £15 + VAT

Éire and Rest of Europe, excluding Gibraltar

Orders under £99 + VAT P&P £4.49 + VAT
Orders over this amount P&P £20 + VAT

Rest of World & Gibraltar

Orders under £99 + VAT P&P £4.49
Orders over this amount Please contact us direct for a quote

How safe is it to order online from us?

Very! You can buy with complete confidence that both your information and your payment details are secure. Our Secure Socket Layer (SSL) certificate gives the strongest possible levels of 256-bit encryption with 2048-bit signatures. It is a full business validated certificate with real time authenticated business credential verification, daily website vunerability scanning and $10,000 relying party warranty. This is demonstrated by the trust logos displayed at various points on the site.

How accessible is this website?

This entire website has been extensively tested and greatly exceeds all recognised accessibility standards. From the ground up, it has been primarily designed to be the most accessible website that is practical for the widest range of users.
In addition, a text only version of every page can be found by clicking on the black wheelchair logo above. Accessibility logo HTML 4.01 logo CSS logo

What is your Refund / Cancellation policy?

On cancellation for whatever reason, you must contact us by email or phone, before returning the goods to us. We will meet the cost of carriage subject to you using our nominated carrier.

What is your Privacy Policy?

The person responsible for processing personal data collected is the seller. Unless the Buyer agrees otherwise, in accordance with the Personal Data Act, the Seller may only collect and store the personal information necessary in connection with your order/services and to comply with legal requirements and normal business purposes. Buyer's personal information will only be disclosed to others if it is necessary for the seller to execute the agreement with the buyer or in statutory cases. There is no sensitive or critical data stored in the use of our payment solutions. We do not sell, trade or otherwise disseminate information about you as a customer to third parties. The Accounting Act requires us to store transaction data for 5 years. In order to safeguard customers' rights in connection with guarantees and complaints in accordance with the Consumer Purchases Act, the Purchases Act and our sales conditions, we store purchase history for 10 years. Do you want to change your name or delete your account with us? You may request to delete all your personal information, including your contact information (telephone number and email). To request this, please contact us at sales@radarkey.org You will be informed if this may impact the services which we supply to you. We endeavour to resolve any disputes on amicable terms and any conflict is immediately transferred up to a line manager

Do you use cookies?

radarkey.org uses cookies for Google Analytics and short life cookies for the ordering page. The analytic cookies only start if you agree by clicking 'Ok' on the bar at the bottom of the screen. The short life cookies begin once you choose an order method on the 'How to order' page. By clicking the bar at the bottom of the page you are agreeing to these cookies, and to one remembering you have said ok, otherwise there will be a reminder before you order.

radarkeys.org is our cookie free website.